DET/CHE Eighteenth Annual Conference
	Tuesday, December 2
	9:00 am - 5:00 pm		UC System-wide Meeting Aquitania Room ~ off lobby between A & M deck
	4:00 pm - 6:00 pm		DETCHE Board Meeting in the Caronia Room ~ B deck at bow of ship
	6:00 pm - 9:00 pm		Hospitality & Registration in the Starboard Lounge/Hotel Lobby
	Wednesday, December 3 All Sessions in Queens Salon ~ Promenade Deck
	7:30 am - 8:30 am		Continental Breakfast in Queens Salon
	8:30 am - 8:40 am		Welcome and Introductions
	8:40 am - 9:30 am		Writing Service Level Targets for Academic Technology Support
			Jay Field, Director of Instructional Technology Services, CSU Sonoma
			Last Spring, Instructional Technology Services worked with Organizational Development graduate students on a project to look at what challenges we face in our work, especially in this era of declining budget resources, and how we might tackle those challenges. Out of this process came Service Level Targets for Media Services, Computer Labs, and Web Office support. This presentation will cover the process we underwent, how that process was a positive, team building experience, and what we experienced in implementing them.
	9:30 am - 10:20 am		Information Technology Governance: The Box Expands
			Dr. Henry Burnett, Director of Media Services, UC Santa Cruz Bruce Horn, Programmer Analyst, UC Santa Cruz
			During the 2001-2002 academic year, the University of California Santa Cruz completed a campus wide review of Instructional Technology. In February of 2003, a new Information Technology Services Division was organized including Media Services. In June, an IT Transformation Project was announced bringing together the personnel and resources of all campus wide IT activities in the new ITS Division. This session will present the emerging customer service model of the new centralized organization while retaining responsive levels of service to the campus community.
	10:20 am - 10:45 am		Break/Vendor Exhibits
	10:45 am - 11:00 am		15 Minute Spot Light
			EduCast v2.0 John McCue, Director of Media Production, CSU Hayward
	11:00 am - Noon		Educational Technology Update of California Higher Education
			LeBaron Woodyard, Dean, Academic Affairs and Educational Services, California Community Colleges Chancellor's Office Patricia Cuocco, Senior Director, California State University Chancellor's Office University of California Office of the President TBA
			Representatives from the three systems of public higher education in California will discuss what initiatives are being conducted at the system level and within colleges and universities in the respective systems. Issues impacting the development and implementation of the initiatives will be addressed as well as the effect of the State's budget shortage on the future of new initiatives. Topics will include staff development, articulation challenges facing the systems regarding distance education courses, and the costs of development and training issues associated with educational technology based courses.
	12:00 pm - 1:00 pm		Lunch in Royal Salon ≠ Promenade Deck
	1:00 pm - 1:50 pm		A Portal Saga: Trying to Get IT Right the Second Time Around
			Julius Bianchi, Associate Provost for Information Services, California Lutheran University
			This session will provide information on hardware, software and human factors for those who are considering a portal project. This session will look at the questions raised three years ago with Gartner's predictions on the growth and stabilization of portal technology in higher education. Major issues such as roles and authentication and authorization will be discussed. This session will include milestones in CLU's experiences with portals. Resources for further study and examples of current portal software will be presented.
	1:50 pm - 2:40 pm		Strategic Planning Based on National Evaluation Results
			Dr. Carla Lane, Executive Director, The Education Coalition
			Based on evaluation, the Education Coalition (TEC) has produced 95 percent retention results in distance learning courses. TEC has evaluated for PBS, NASA, Star Schools, California Community Colleges and many other technology based programs. This session will explain how to use evaluation results to strategically plan distance learning programs with high retention and completion rates.
	2:40 pm - 3:30 pm		15 Minute Spot Lights
			DETCHE Website Rob Munguia, Lab Assistant for the Cal Lutheran Teaching and Learning Center MetaCAT David Grannis, Director of Educational Technology, California Lutheran University Improving Website Usability with IDEA Lou Zweier, Director of the CSU Center for Distributed Learning
	3:30 pm - 3:50 pm		Break/Vendor Exhibits
	3:50 pm - 4:40 pm		Tracing the Beasts of the Past and the Present (Media Anthropology)
			Russ Bowden, Manager of Media Services, Santa Rosa Community College
			Santa Rosa Junior College has over 5,000 pieces of media equipment located on 3 campuses. This session will discuss how categorization and tracking systems are used to keep the records straight. This tracking system allows the college to make informed decisions from generating equipment replacement recommendations to the filing of equipment theft reports.
	4:40 pm - 5:30 pm		Beyond 2000 ≠ A Technology Plan
			Kathy Fernandes, Director, Academic Technologies, CSU Chico
			This session will provide a copy and overview of CSU Chico's technology plan. Information about how the plan was developed, how focus groups were conducted to get campus ownership in the plan, and ideas about how to successfully implement the plan will be covered.
	5:30 pm		Dinner on Your Own
	Thursday, December 4 All Sessions in Queens Salon ~ Promenade Deck
	7:30 am - 8:30 am		Breakfast in the Royal Salon
	8:30 am - 9:30 am		Communication Strategies for Coping with Organization Change Lou Zweier, Director of Center of Distributed Learning, California State University System
			IT organizations are facing unprecedented changes due to budget pressures and increased demand for high quality IT services. These dual pressures can fuel organizational tensions and put a strain on relationships both within and between organizations. In this session, you will learn skills for mediating conflicts in a way that fosters mutual understanding and respect among participants and promotes finding resolutions consistent with individual and organizational values.
	9:30 am - 10:30 am		15 Minute Spotlights
			Advancing Web, Wireless and Classroom Tech at SJSU Chris Laxton, Director of Media Production and Delivery, CSU San Jose Portal Experiences at CSU, Chico Kathy Fernandes, Director, Academic Technologies, CSU Chico and Dave Abbott, Associate Director of Academic Technologies, CSU Chico
			15 Minute Spotlights
			CalREN 2 Roger Parker, Director, Media & Academic Computing Services, CSU Hayward Producing a Video Introduction to Blackboard Brian Duggan, Instructional Technology Consultant, CSU Stanislaus
	10:30 am -11:00 am		Break/Vendor Exhibits
	11:00 am - Noon		Lessons Learned Transforming a Basketball Court into a 500 Seat Smart Lecture Hall in Eight Months
			David Sharpe, Director, Instructional Technology Services, San Diego State and James Frazee, Associate Director, Instructional Technology Services, San Diego State
			Converting a basketball court into a Smart Lecture Hall within eight months was an "interesting" challenge. This presentation will cover: the planning process; room layout; what equipment was selected and why; podium design; equipment installation; faculty training; faculty comments about using the room; and which technologies faculty are actually using.
	Noon - 12:30 pm		Take Box Lunch - Board Bus in Parking Lot
	12:30 pm - 5:00 pm		TOURS: Long Beach City College California State University, Long Beach
	6:00 pm - 6:30 pm		No Host Bar in Queens Salon
	6:30 pm - 8:00 pm		Banquet - Room TBA
	8:00 pm - 11:00 pm		Entertainment provided by A'Amore Events & Entertainment Queens Salon Music, Casino Games, Prizes
Friday, December 5 All Sessions in Queens Salon ~ Promenade Deck
7:30 am - 8:30 am		Continental Breakfast in Queens Salon
8:30 am - 9:30 am		The Course Before the Course: Using a Pre-Course Module to Improve Retention and Learning in Online Courses
		Teresa Brown, Director of Online Education, Church Divinity School of the Pacific
		This session will cover an online pre-course module developed by Teresa Brown that is mandatory for all students taking an online course. This course is designed to provide participants with experience using Blackboard before the actual class begins, learn how online learning meshes with their learning styles, experience the online learning environment before they fully commit to taking a class, and get to know others in their class before it begins. The elements of the course and highlights of some of the ways it meets the established goals will be presented.
9:30 am - 10:30 am		Campus Updates
10:30 am -10:45 am		Break
10:45 am - Noon		DET/CHE General Meeting
Noon - 1:00 pm		Lunch on Your Own
1:00 pm - 4:00 pm		CSU General Meeting in Aquitiana Room - off lobby between A & M deck
		Community College General Meeting in Board Room - Promenade Deck